1. Introduction
Welcome to Nwoma ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
2. Information We Collect
2.1 Information You Provide
- Account information (email address, name, profile picture)
- Payment information (processed securely through Paystack)
- Reading preferences and bookmarks
- Notes, highlights, and annotations you create
- Support requests and feedback
2.2 Information Collected Automatically
- Device information (device type, operating system, unique device identifiers)
- Usage data (reading progress, app features used, session duration)
- Log data (IP address, access times, app crashes and errors)
- Analytics data through Firebase Analytics
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Sync your reading progress and data across devices
- Provide AI-powered features (summaries, recommendations)
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
4. AI Features
Our app uses artificial intelligence to provide features such as book summaries, chapter summaries, and personalized recommendations. When you use these features:
- Book content may be processed by third-party AI providers (Google Gemini, OpenAI)
- AI-generated content is provided for informational purposes only
- We do not use your personal reading data to train AI models
- User queries sent to AI features are processed anonymously and are not stored with personal identifiers
- AI interactions may be temporarily processed to provide responses but are not used for model training
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Firebase (authentication, database, analytics), Paystack (payments), AI providers
- Authors: Aggregated, anonymized sales data for books they publish
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
Financial Data Security: We do not store or process your credit card details; all financial transactions are handled by Paystack in accordance with PCI-DSS standards.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us.
How to Delete Your Account
You can delete your account and all associated data in the following ways:
- In-App: Go to App Settings → Account → Delete Account
- Web Request: Visit https://nwoma.web.app/delete-account to submit a deletion request
- Email: Contact us at infonwoma@gmail.com with "Account Deletion Request" in the subject line
Upon deletion, your account, reading data, purchases, and all personal information will be permanently removed from our systems within 30 days, except as required by law for legal or regulatory purposes.
8. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
9. Children's Privacy
Our services are not intended for children under 12 years of age. We do not knowingly collect personal information from children under 12. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: infonwoma@gmail.com
Website: https://nwoma.web.app